Damage / Lost Bin Policy
Our policy for damaged or lost reusable moving bins.
Normal Wear
Normal wear from typical moving use is completely fine — no charge. We expect bins to be used responsibly and returned empty.
Damaged Bins
A per-bin fee applies for bins returned with significant damage (e.g., cracked, melted, or otherwise unusable). The default damaged-bin fee is configured in our system and shown at booking.
Lost Bins
A higher per-bin fee applies for bins that are not returned at pickup. The default lost-bin fee is configured in our system and shown at booking.
Billing
Damage and lost-bin fees are charged after pickup inspection. You'll always be notified before any additional charge is applied.
Care Tips
Don't overload bins, keep them away from heat sources, and stack them neatly. Final terms pending legal review.